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Denmark
🚚 Delivery time:
1-2 business days (expect an additional 1-2 days for islands).
We strive to process all orders placed on weekdays before 12:00 PM on the same day, so you can enjoy your goods the very next day.
Delivery times are indicative and may vary during periods of high activity, public holidays, or delays with the shipping company.
📦 Free shipping:
All orders over 500 DKK
🚗 Free pickup:
Whiskystack, Amalienborgvej 59, 9400 Nørresundby, Denmark
Opening hours: Monday - friday, 9:00 AM - 3:00 PM
Opening hours may change due to summer holidays, Christmas, and Easter; please contact us before pickup.
For same-day pickup, orders must be placed before 2:00 PM; please contact us if ordering after 12:00 PM.
Delivery methods:
Private:
🏪 GLS Parcel Shop (max 8 kg.): 39 DKK
🏡 GLS Home Delivery (max 8 kg.): 59 DKK
🏡 Xpressen Home Delivery (min. 8 kg.): 0 DKK
Business:
🏭 GLS Business Delivery (max 8 kg.): 59 DKK
🏭 Xpressen Business Delivery (min. 8 kg.): 0 DKK
Information about GLS delivery for private customers:
If no one is home at the time of delivery, the package will be delivered to the nearest GLS Parcel Shop, unless you have an authorization with GLS to leave the package securely at your address – but at your own risk. When the package is on its way, you will receive an email from GLS where you can choose to make a one-time authorization for the package to be placed in a secure location if you are not home.
Information about GLS delivery for businesses:
If no one is at the address at the time of delivery, another delivery attempt will be made the following weekday, unless you have an authorization to leave the package in a secure location – but at your own risk.
Information about delivery with Xpressen:
If no one is home at the time of delivery, the driver will call the customer to arrange if the package can be left somewhere. Delivery between 7:00 AM - 5:00 PM on all weekdays. Island surcharge of 100 DKK.
Sweden
🚚 Delivery time:
2-5 business days.
We strive to process all orders placed on weekdays before 12:00 PM on the same day.
Delivery times are indicative and may vary during periods of high activity, holidays, or delays with the shipping company.
📦 Free shipping:
All orders over 750 SEK
Delivery methods:
Private:
🏪 Bring Parcel Shop (max 20 kg.): 59 SEK
🏡 Bring Home Delivery: 99 SEK
Business:
🏭 Bring Business Delivery: 99 SEK
Rest of EU
🚚 Delivery time:
2-5 business days.
We strive to process all orders placed on weekdays before 12:00 PM on the same day.
Delivery times are indicative and may vary during periods of high activity, holidays, or delays with the shipping company.
📦 Free shipping:
All orders over 90 EUR
Delivery methods:
Private:
🏪 UPS Access Point (max 20 kg.): 9 EUR
🏡 UPS Home Delivery: 14 EUR
Business:
🏭 UPS Business Delivery: 14 EUR
As a general rule, we do not deliver to countries outside the EU. If you wish to have a delivery outside the EU, please contact us by e-mail at info@whiskystack.com.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking information so you can follow the shipment all the way to delivery.
Backordered items
If, contrary to expectations, items in your order are out of stock or back-ordered, we will contact you as soon as possible. As a general rule, orders are not shipped until they can be delivered in full, unless otherwise agreed.
Shipping damage
If your package or its contents are damaged upon receipt, please contact us as soon as possible and include pictures of the packaging and the damaged items. This will help us process the case faster.
Send information and pictures to email info@whiskystack.com.
Contact Information
If you have any questions about delivery or shipping, you are always welcome to contact our customer service by e-mail info@whiskystack.com. We are happy to help with questions about delivery times, shipments, and tracking your order.